Course Descriptors

 

Phone us on 1300 754 771 for more information about the following courses

 

BSB20207 Certificate II in Customer Contac

This qualification refelcts the role of the individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operation knowledge at an entry level role in a customer contact context. They work under direct supervision.
Job roles include:
Call/ Contact Centre Agent, Customer Service Representative, Telesales Representative
 
BSB20107 Certificate II in Business
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Job Roles include:
Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Jnr, Receptionist.
 
BSB30207 Certificate III in Customer Contact
This qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job Roles include:
Call/ Contact Centre Agent, Customer Service Representative, Senior Customer Service Representative and Telesales Representaive.
 
BSB30107 Certificate III in Business
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job Roles include:
Customer Service Advisor, Data Entry Operator, General Clerck, Payroll Officer, Typist, Word Processing Operator.
 
BSB40207 Certificate IV in Business
This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Job Roles include:
Administrator and Project Officer.
 
BSB40807 Certificate IV in Frontline Management
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills of recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Job Roles include:
Coordinator, Leading Hand, Supervisor, Team Leader
 
BSB50207 Diploma of Business
This qualification reflects the role of individuals with substantial experience in a range of settings and who are seeking to further develop their skills across a wide range of business functions. This qualification is also suited to the needs of individuals with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to further develop in order to create further educational and employment opportunitites.                                                             
Job Roles include:
ExecutiveOfficer, Program Consultant, Program Coordinator
 
(Deluxe Frontline Management, fun.food.focus and NLP)
This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed perspective of the specific work requirements with their managerial approaches. The BSB51107 Diploma of Management requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team.
Job Roles include:
ExecutiveOfficer, Program Consultant, Program Coordinator

Click here for more information

  

TAA40104 Certificate IV in Training and Assessment (full and bridging course)

 This course is the required minimum qualification in Australia to train and assess. We also deliver the upgrade from the old Certificate IV in Assessment and Workplace Training.
Job Roles include:
Trainer, Training Co-ordinator