Certificate III in Customer Contact

National Code: BSB30207

Delivery Method: Blended Learning

Enquiries: 1300 754 771

Enrolments: 1300 754 771

Description:
This qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.opportunitites.                                                             

Job Roles include:
Call/ Contact Centre Agent, Customer Service Representative, Senior Customer Service Representative and Telesales Representative.

Workshops:
The course is delivered in a blended format meaning there are face to face workshops as well as online delivery. View the calendar for the date of the next face to face workshop.

Fees:
Fees vary depending on eligibility for Government funding.

Units of Competency

Unit Name Unit Code Nominal Hours
Use multiple information systems  BSBCCO301A  40
Deliver and monitor a service to customers  BSBCUS301A  35
Apply knowledge of OHS legislation in the workplace  BSBOHS301B  20
Develop product knowledge  BSBPRO401A  30
Work effectively with others  BSBWOR203A  15
Organise personal work priorities and development  BSBWOR301A  30
Conduct a telemarketing campaign  BSBCCO303A  40
Provide sales solutions to customers  BSBCCO304A  40
Process credit applications  BSBCCO305A  40
Process complex accounts, service severance and defaults  BSBCCO306A  40
Recommend products and services  BSBPRO301A  20
Manage personal stress in the workplace  BSBWOR201A  40