Certificate II in Customer Contact

National Code: BSB20207

Delivery Method: Blended Learning

Enquiries: 1300 754 771

Enrolments: 1300 754 771

Description:
This qualification refelcts the role of the individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operation knowledge at an entry level role in a customer contact context. They work under direct supervision.                                             

Job Roles include:
Call/ Contact Centre Agent, Customer Service Representative, Telesales Representative.

Workshops:
The course is delivered in a blended format meaning there are face to face workshops as well as online delivery. View the calendar for the date of the next face to face workshop.

Fees:
Fees vary depending on eligibility for Government funding.