Call Us 1300 754 771
User login
Certificate II in Customer Contact
National Code: BSB20207
Delivery Method: Blended Learning
Enquiries: 1300 754 771
Enrolments: 1300 754 771
Description:
This qualification refelcts the role of the individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operation knowledge at an entry level role in a customer contact context. They work under direct supervision.
Job Roles include:
Call/ Contact Centre Agent, Customer Service Representative, Telesales Representative.
Workshops:
The course is delivered in a blended format meaning there are face to face workshops as well as online delivery. View the calendar for the date of the next face to face workshop.
Fees:
Fees vary depending on eligibility for Government funding.
