Student Withdrawal

If a participant withdraws by written notice (email, signed and dated letter), at any time up until 4 weeks of the commencement of course date Aspin must refund the tuition fee less the minimum fee.

If a participant withdraws from only part of an enrolment, then the provider is required to refund only the portion of the tuition fee and materials fee applicable to that part of the training.

Course cancellation

If a course is cancelled by the provider at any time during the period of a person’s enrolment, then the provider must refund the full tuition fees, the pro-rata portion of any student services and amenities fees, any incidental fees for goods and services that have not been used prior to the date of cancellation, and fees for materials that have not been used prior to the date of cancellation.

Recognition of Prior Learning

If a student has paid a fee for tuition which is no longer required because of recognition of prior learning, the provider must refund an amount equal to the difference between the tuition fee paid, and the tuition fee payable for the adjusted hours of tuition that are to be undertaken.

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1. Preamble

1. Students of ASPIN – RTO have the right to present a complaint or grievance and to appeal any decisions (including assessment decisions), and to be treated fairly in the process.
2. We support informal processes to resolve issues wherever possible, but also have processes to deal with formal complaints, grievances and appeals.
3. In dealing with complaints, grievances and appeals ASPIN – RTO will involve complainants in decisions about how to resolve issues, give them reasonable notice of any processes and ensure our decisions are unbiased.
4. We will treat all complaints, grievances and appeals in confidence, involving only those who need to know, and only with the complainant's permission. 

2. Making a Complaint

1. If students are dissatisfied with any aspect of their participation, they should first discuss it with their trainer or assessor, or if this is not appropriate with the Training Manager. 
2. We require all staff and contractors who receive complaints and grievances to attempt to resolve them in a constructive, confidential and timely manner, using processes agreed by the person bringing the issue to them. 

3. Informal Complaints Process

1. An informal process would firstly involve meeting with your trainer, assessor, or the Training Manager to discuss the problem and identify any options for resolution.  This may involve that person helping the complainant to identify the problem and possible solutions or helping to deal with any others involved.
2. If complainants are not satisfied with the outcome of an informal process, or if you find it difficult to approach people informally, they may submit the issue in writing to the Training Manager and it will be read. 

4. Formal Complaints Processes

1. Formal resolution of a complaint, grievance or appeal involves the following steps.
2. Formal complaints, grievances and appeals must be made in writing to the Training Manager.
   That person will record full details of the issue, including defining the problem, taking details of others involved and any informal processes already undertaken, recording any relevant events and dates and any suggestions about how the issue could be resolved.  Confidentiality and secure records will be maintained.
3. Processes for resolution will be discussed and agreed with the person who brought the complaint, grievance or appeal. 
4. The agreed processes will be acted on.  It will be conducted in a timely manner as per the timing schedule (5). 
5. All people involved in the process will be treated fairly and reasonably. 
6. While the preferred approach is an open, consultative one, sometimes mediation may be required.  In that case, an independent person will be appointed. 
7. Where the issue is about an assessment decision, a re-assessment with another assessor will be offered.  The person bringing the complaint, grievance or appeal has the right to be supported by a person of their choice during the process.
8. Once a decision has been agreed, it will be discussed with the person bringing the issue forward and put in writing to that person and others as applicable.
9. The Training Manager will follow up within an agreed timeframe to ensure the resolution is working.
10. The Training Manager will maintain the documentation.  The complaint, grievance or appeal and outcome will be recorded, dated and securely filed.
    Employees or learners also have the right to take complaints or grievances to external agencies such as the Victorian Equal Opportunity Commission or agencies that deal with vocational education and training complaints – see www.training.com.au 
11. An independent mediator who is acceptable to both parties will be selected. We will select a MEDIATION SPECIALIST ACCREDITED BY THE LAW INSTITUTE OF VICTORIA from the listing on the Law Institute Victoria website at: http://members.liv.asn.au/livweb/mediators.aspx 

5. Timelines for Formal Complaints

1. Formal complaints, grievances and appeals will be investigated within 5 working days.
2. The person bringing the complaint, grievance or appeal will be notified within 5 working days of the result of the investigation.
3. Any remedies identified during this process will be implemented within a 4 week period.

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Please click here to download the Aspin Induction Booklet (PDF file)

Please click here to download Adobe Reader (reads PDF files)

Is the enrolment form you require listed on our ENROL drop-down menu above?

IF YES - click on it

• If the form is an online form, please complete it and hit the 'Send' button.
• If the form is a PDFor Word document, please print it out, complete it and fax it to us on 9018 4446

 IF NO - the form you require is not listed

• Phone Aspin Administration for Assistance

          1300 754 771

Upon enrolment you will receive an information package that will contain:

• course information
• candidate handbook
• code of practice

• Prices are as stated on this website, or as stated by one of our consultants.
  
• Group prices are available for organisations.
  
• Goverment funding is available for those who are eligible.
• For government fees and charges please see our fees and charges policy at www.aspintraining.com.au/node/179

To speak to one of our consultants please call on 1300 754 771

Individuals

You can pay by credit card, cheque (with appropriate id) or use Debit Success and be debited automatically from your bank account.

Most courses require up front fees, but some may allow you to set up a Debit Success payment plan.

You will be issued with an Aspin Receipt once payment is confirmed.

Organisations

If you have been enrolled through your employer, your organisation will be invoiced for your training.

Upon receipt of payment a receipt will be sent to your organisation.

Aspin uses a company call DebitSuccess from whom you can arrange for extended payment terms over a period of time.

If you are assessed and successfully complete one or some units you will receive a statement of attainment. Other Registered Training Organisations in Australia will recognise the units listed on your statement.

If you are assessed and successfully complete all units within a qualification you will receive your Diploma or Certificate for that qualification. Other Registered Training Organisations in Australia will recognise your qualifications.

Blended learning combines the best facets of face to face and online learning (or e-learning). The benefits are that it allows the student more flexibility in that with the e-learning they work at their own pace, when it best suits them and at their choice of location.

Online learning is not the same, however you can have a very enjoyable experience if you are willing to put in effort to get to know people and communicate regularly.

The first thing you notice is you need to logon to a learning platform for access to your courseware, trainer and other course participants.

There will be a range of communication tools that you will be required to use. Some key examples are:

• Assignments (for receipt and submission of assignments)
• Calendar (e.g. assignments due, online meetings will be displayed)
• Discussion Board (an area where messages of interest to all participants will be displayed)
• Mail Box (you personal mail box which can be linked to your nominated email address)
• Voice Board and Voice Direct (for online discussions and voice board postings)
• Use will also be made of a Live Classroom (will be used as part of induction prior to course commencement and for some training sessions)

If you start to feel isolated, you do need to contact your trainer immediately. Your trainer can help you make friends and feel part of the group.

It is important that if studying alone or in a office environment that you allocate time for your course work. Learning takes time. Studying online is far more flexible, and you can complete earlier, but you still need to apply yourself and practice to become competent.

When studying in a team online it is important to establish good communications with other course participants, and as indicated above there will be several communication tools that will be made available to assist with communicating with others.

You may like to print off any photos that class members send and put them up on a pin board near your desk. This helps build relationships. If arranging group projects, make sure you are all clear about who will do what and when. Set a contract between members of the group that details when everyone will be online and what will be expected of group members.

Yes - Aspin do conduct Grant and Tender Writing courses, these are conducted through Aspin Online Consulting.

When setting up your home or work place study space ensure you are ergonomically comfortable with the right chair, and that all resource materials for an online session are readily available.

It is recommended that you are also setup with any refreshments you may like during an online session. (e.g. some hot beverages, cold drink or some nibbles such a nuts at a location near your computer workstation).

Test out your headphones before hand if you intend to use them for Live Classroom.

Always take breaks to look out of the window regularly and go for a short walk or stretch every two hours.

Time management is very important to learning online. Advise your family or colleagues that this is 'my course time' and request that only in an emergency are you to be disturbed. This is especially important when interactive online training is being undertaken. (e.g. Live Classroom). It is very easy to be distracted and subsequently lose the thread of the training discussion.

Two important time management points are to first point is to develop a regular study training program and the second important point is to undertake your studies in line with your study plan.

Avoid web search distractions. During your course you will need to undertake research using the Internet. When undertaking research is is very easy to become distracted to other web sites that may be of considerable interest, but not relevant to your course related research.

It is also a good idea to turn off any automatic email notifications as these often make a sound which annoys other students in live classrooms, and you get distracted too easily. It is almost impossible to to look at and then read an email when it arrives. It is always better to manually receive (usually by clicking a send/receive button) your email three or four times a day when you have a planned email check and send time.

If this is your first time to learn online, we recommend you click here to do a SKILLS ASSESSMENT FOR COMPUTER BASED LEARNING.

You will be sent to a computer check page first to make sure you have the right software to undertake the assessment. If you have, you will enter the skills assessment.

This resource is designed learners to self-assess, check and confirm the skills and knowledge they have that will assist them in successfully participating in computer based learning.

Listed below are brief details about course functions and tools used in ASPIN course portal. There will be a course induction to familiarise you with your course portal navigation and functionality.

WebCT Desktop
To access your course module, click once on the title and the portal homepage will then be displayed with the course and tools options.

Password Change
From your entry page to myWebCT, click Password settings , complete the fields displayed on your screen and click Update password.

Log Out
To log out when you have completed your session, click on the Log Out command displayed on the Menu Bar.

Menu Bar with the course module title has key links of:

• MyWebCT: Returns WebCT desktop for your list of your course modules.
• Check Browser: A check if browser and version are validated for use with TAFE VC
• Course Map: View entire course from one page, using hyperlinks to go to anyplace in the course.
• Logout to logout of your module and TAFE VC
• Help: you are taken as close as possible to the your current function or topic
• Resume Course: To resume course

Course Menu
The green triangle to the left of Course Menu , which hides or reveals the Course Menu and expands the content area.

Breadcrumbs
Your location within the course portal. These appear below the course name at the top. They show the path that you have taken to arrive at your current page, and provide links along the pathway.

Course materials
A series of pages of course material, click a link to display the selected page

Assignments
Used for the tracking of distribution, submission and grading of student assignments.

Quizzes
The 5 types of questions that may be contained in Quizzes are:

• Multiple choice : select either one of multiple correct answers to a question
• Matching: match items in two columns
• Calculated: mathematical question, where a set of variables, along with a range of values for each variable is setup.
• Short answer: enter a word or short phrase, which is then matched against the possible answers.
• Paragraph: answer in a longer, essay-type format.

Calendar

To advise information about class and other related events quickly in an effective manner.

Discussions

Used by course members to allow composition, reading and search for messages which are displayed in a public forum.

Mail

Send a private message to one or more course members. Mail sent to your inbox can only be read by you, whereas messages in Discussions can be viewed by other course members. Files can be attached to messages.

Mail can also be forwarded to an external email account for course mail messages.

Chat

Chat is an essential part of the online learning environment, providing the tool to communicate online on groups of two or more at the same time.

Voice Direct

To allow real time online vocal discussions by course members and which can be archived for future reference

Live Classroom

Live Classroom is a versatile web conferencing tool combining voice direct, chat and allowing your trainer to meet, present or teach online.

• Most of your assessment will take place in the Aspin Training Learning Portal.
• Each course consists of a series of units with each unit containing an Assessment Task Drop Box. Use the unit's Assessment Task Drop Box to submit the FINAL draft of your assessment task.
• Your trainer will award you a grade of C (for Competent) or NYC (for Not Yet Competent).
• Your trainer will record your grade in Grades in the unit's Administration block. Click Grades in the unit's Administration block to view your result for that particular unit.
• Please allow up to 4 weeks for your assessment task to be assessed.

In some cases we will accept evidence of your competence by video. This could be in a live meeting room or you might arrange for someone at work to video your performance at work and send us the video tape/DVD for assessment. Your trainer will advise what types of assessment would be suitable using this method.

You may also be assessed by demonstrating your competence in class or in the workplace. Examples may include running a small group session, role plays, comments provided by your supervisor, managers or peers at work.

The Aspin Training Learning Portal is where all of our courses reside.

1. Your password is not working
   
2. The course you have enrolled in is not showing when you log in
3. You are not sure what to do once into your course

If you have these or any issues, please:

• Phone Student Support on 1300 754 771 (a toll free number) from anywhere in Australia.
  
• Email Student Support on elearning@aspingroup.com.au
  
• Send a message to your trainer at any time using the “Quickmail” feature in the Aspin Training Learning Portal.

Please visit one of the following sites:

Training.com.au (a Federal and State Government initiative)

Skills Victoria